Privacy & Legal

Privacy Policy

Masihai – Consults App · Doctor-Focused Module

Effective Date:

Thank you for using Consults, one of the five core pillars of the Masihai Digital Healthcare Ecosystem, developed and maintained by Syphernity Studios ("we", "our", or "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Consults mobile application.

1 About Masihai and Consults

Masihai is a comprehensive digital healthcare management system aimed at simplifying and empowering healthcare delivery for providers and seekers. Consults, developed by Syphernity Studios, is the doctor-focused module of Masihai, designed to help healthcare professionals manage their clinical operations including appointments, patient records, billing, and prescriptions.

2 Information We Collect

a. Doctor Information

Full Name
Email Address
Contact Number
PMDC or relevant license number
Specialization and clinic information
Profile picture (optional)

b. Patient Information (input by doctors)

Name, gender, age/date of birth
Contact information (if provided)
Medical history, visit notes, prescriptions, test results

c. Device and Usage Information

Device type and OS
App usage behavior
IP address
Crash reports and diagnostics

d. Location Data

Collected only when location-based features (e.g., clinic mapping) are used and permission is granted

3 How We Use the Information

Your data is used strictly for legitimate operational purposes, including:

Enabling doctors to manage clinic operations
Storing and retrieving patient records securely
Scheduling and managing appointments
Enhancing user experience and performance
Providing customer support
Meeting legal and compliance requirements
Sending essential app-related updates or alerts

4 Data Sharing and Disclosure

We do not sell or rent any personal information to third parties.

Your data may be shared only in the following cases:

With your consent
With trusted infrastructure or analytics providers (under strict NDAs and access control)
When required by law or legal process
In case of business transfer or restructuring (users will be notified)

5 Data Storage and Security

We take your privacy and data security seriously. Measures include:

End-to-end encryption of sensitive data
Secure cloud storage
Password and OTP-based authentication
Role-based data access for medical professionals
Regular backups and system audits

No digital system is 100% secure, but we strive to use industry best practices to protect your data.

6 Your Rights

You have the right to:

Access your profile and patient data
Request corrections
Delete your account and related data (where legally allowed)
Revoke consent for optional features

For any data-related request, please email us at syphernitystudios@gmail.com

7 Children's Privacy

Consults is a professional healthcare app intended only for licensed medical practitioners. It is not meant for use by individuals under 18 years of age. We do not knowingly collect data from minors.

8 Third-Party Services

If you access external services (e.g., payment gateways or maps), those services are governed by their own privacy policies. We advise you to review their terms separately.

9 Policy Updates

This Privacy Policy may be updated periodically. Any significant changes will be communicated through in-app notifications or email. Continued use of the app after such updates implies your agreement to the revised policy.

10 Contact Us

If you have any questions, concerns, or requests, feel free to contact us:

Syphernity Studios

Developers of Masihai & Consults

Email: SyphernityStudios@gmail.com

Phone: +923095810864

Website: www.consults.masihai.com.pk

By using Consults, you acknowledge that you have read and understood this Privacy Policy.